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Questions, feedback or a big catering idea? Drop us a line and a real human gets back to you – usually within one working day.
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Frequently asked questions
Everything we get asked across the site. Start with the quick answers, or browse by topic.
Quick answers
We aim to reply within one working day. Catering requests can take a little longer if we’re building a custom quote.
Our head office is in Amsterdam, with 18 shops across the Netherlands. For shop-specific questions, head to the Locations page.
We’re sorry! Send us your order details via the form and we’ll make it right.
Press, partnerships enquiries are all welcome – pick the matching topic in the form above.
Ordering
Both! Order delivery via Uber Eats or Thuisbezorgd.nl – or pick up at one of our 18 shops and save up to 25%. No delivery fees, no waiting.
Choose your shop, order online and walk in – your food is waiting. Pickup skips the delivery fees, saving you up to 25%.
Loyalty
Each reward is valid for 30 days after it unlocks. You’ll receive a reminder in the app and by email before it expires so you won’t miss out.
Yes, a quick sign-up anonymous or with your name and e-mail is all it takes. This allows us to track your rewards and send you reminders. It takes less than a minute.
We’ll always send you a reminder before your reward expires. If you still miss it, reach out to us: we’re human too and we want to see you back.
Yes! Your rewards are valid at all Salsa Shop locations. Just show the app at the counter, wherever you are.
You’ve completed the journey: welcome to the Salsa Shop family. Stay tuned: we’re building more rewards for our regulars. Check the app for updates.
That should never happen. If a team member isn’t sure how to process your reward, ask for a manager. Your reward is real and you deserve it. You can also contact us directly.
Locations
Yes – every shop has seats and the same fresh counter. Walk in, build your burrito and stay a while.
Most shops are open daily from 11:00 to 22:00. Exact hours per shop are shown on each location card and page.
We’re growing across the Netherlands first – and Europe is next. Follow us on Instagram for new openings.
You'll find an overview of our locations on the locations page.
Catering
Absolutely. From 10 people we’ll roll a burrito bar into your office or party – request a catering quote and we’ll get back to you within one working day.
Burrito bars start around €13.50 per person (sample pricing for this concept – final pricing follows in your quote). The exact price depends on group size, menu and serving style.
Catering starts from 10 people. Smaller group? A regular pickup order might be the smarter deal.
Ideally 48 hours ahead. Last-minute panic? Please call one of our locations you want to order from.
Both. We deliver in every city with a Salsa Shop, you can pick up at any of our 18 shops, or we come and serve live at your location.
Yes – halal, veggie, vegan and gluten-free are all standard in every catering setup. Mention specific allergies in your request and we’ll plan around them.
Of course. Every quote is invoice-ready, with your PO number or cost centre if you need it.
Jobs
Not necessarily! We’re happy to train motivated individuals.
Yes, we offer flexible schedules to suit your needs.
After applying, we’ll review your application and invite you for an interview if you’re a good fit.
Thuisbezorgd
Uber Eats